Windows 10 Technician (L2)

Location Brantford, Canada
JobType Temporary
Salary
Reference 14423

Job Title: Win 10 Technician (L2)

Type: Contract - 2 month (possibility of extension or perm)

Location:  Brantford, ON N3S 2E3

Starts: ASAP

Overview:
Working with L2 support techs (break/fix help desk) To upgrade end user machines from Windows 7 to Windows 10

Responsibilities:

  • Understanding of SCCM
  • Windows 10 migration experience required
  • Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, peripherals, routers, firewalls, switches, access points, & servers
  • Perform desktop software installation/upgrades including staging & imaging
  • Provide break-fix services
  • Perform 1st or 2nd deskside support troubleshooting & remediating hardware, software, & network related issues for end users
  • Provide 1st or 2nd level help desk support troubleshooting & remediating hardware, software, & network related issues for end users
  • Perform LAN & internetworking related activities
  • Handle bench repairs & remedial maintenance
  • Deal with 3rd party IT vendors as required
  • Manage IT asset inventory as required

Knowledge, Skills, and/or Abilities Required:

  • 1-2 years of hardware, software (Windows 7/10), and end user support experience
  • Have junior-to-intermediate internetworking & troubleshooting skills
  • Must have a minimum of a Diploma from a recognized IT program
  • Have A+ certification & potentially other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
  • Must be a self-starter & can manage multiple tasks concurrently
  • Good customer service skills
  • Good verbal & written communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Prior municipality experience would be preferred