Job Title: Windows 10 Migration Technician
Type: Contract up to 8 weeks
Location: Bloor St West, Toronto, ON M8X 2X2
Start Date: Targeted July 13th, 2020
End Date: September 11th, 2020
Hours: Monday – Friday 9:00 – 5:00 PM: 7.5 hours/day
Project Scope:
Our customer is in the process of a company-wide Win 10 refresh and needs help with a backlog of migrations that need to be completed.
Summary:
- Call-Centre and Insides Sales all had desktops on the office
- Have 2 separate spaces (20 x 20 each)
- Utilize SCCM for imaging/task sequence plus AV and Bit-locker (have fully documented SCCM process)
- 3-4hrs to complete per unit, can do multiple units at a time
- The focus is to get the Call Centre and Insides Sales teams approx. 50 users swap out their desktops for laptops
- Prepare laptops (image)
- Users will be scheduled to come in when their laptops are ready for pickup, at the same time they will return their desktops
- Desktops will be held for 1 week (in case users forget info etc.)
- After 1 week will desktops to be data wipe (Client to provide data wipe s/w and instructions)
- Need 2 x techs for up to 8 weeks, primarily focusing on the 50 Call Centre and Insides Sales employees (switching their desktops with laptops)
- Only limited Client staff will be onsite but PTG’s technicians will have Moneris IT lead to work with whether on-site daily or remotely
- Standardized on Lenovo T490 laptops
Job Description
Responsibilities:
- Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat-panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers
- Perform desktop and COTS software installation/upgrades including staging & imaging
- Provide break-fix services
- Perform 1st, 2nd, or 3rd level desk side support services troubleshooting & remediating hardware, software, and network-related issues for end-users & Executives (white glove)
- Provide 1st, 2nd, or 3rd level help desk support for end-users & Executives (white glove)
- Perform LAN and internetworking related activities
- Handle bench repairs & remedial maintenance