Windows 10 Deployment Technician

  • Location

    Toronto, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Janette Istifan

  • Job ref:

    12815

  • Published:

    7 months ago

  • Duration:

    20.0

  • Expiry date:

    2019-05-13

  • Startdate:

    2019-07-15

Job Title:               Windows 10 Deployment Technicians

# of positions:      7

Duration:               5-month contract

Location:               Queen Street, Toronto, ON, M5C 2W5 (Downtown)

Schedule:              Monday – Friday 9 AM to 5 PM
Starts:                    May 15th, 2019

Ends:                     October 31st, 2019

Job Description

  • The candidate must have excellent interpersonal skills who can delight end users with their focus on superior service
  • 90% of work to be done between 9:00 AM - 5:00 PM
  • 10% of work to be done afterhours (small portion of project for trading floor group only)
  • Provide technical assistance and support for incoming queries and issues related to end user technologies. These queries come in either in person by email or over the phone.
  • This role requires sound knowledge and experience on end user technologies specifically with Office 365, ability to triage incidents thoroughly utilizing internal knowledge base as well as external resources.
  • 1 - 2 years service desk experience; specifically help desk troubleshooting experience and Windows 10 deployment experience
  • Demonstrated experience triaging incidents related to Windows 7 and Windows 10 as well as Laptop, Desktop, Tablets and Mobile Devices (Good, Android and Blackberry).
  • Strong knowledge of MS Active Directory, MS Exchange, MS Office including Office 365,
  • Demonstrated experience providing a high level of customer centric service desk support in the capital markets industry or equally fast paced business environment is preferred
  • Excellent written and verbal communication skill
  • Commitment to guiding principles of integrity, partnership and high performance
  • Ability to deliver a consistent level of customer service across the team
  • Excellent written and verbal communication skills
  • Have experience with client services / service desk, which include answering phones and emailed tickets, 1st level support
  • Behavior type – customer facing, well spoken, interface face-to-face, confidence
  • Experience dealing with large volumes
  • Ability to work on projects, tasks, prioritization
  • Versatile and adaptive
  • People who will find solutions to problems and create efficiencies