Job Title: Win 10 Deployment Technician
Type: Contract - 7 weeks
Location: Silver Spring, Maryland 20910, USA
Starts: November 4th 2019
Ends: December 20th 2019
Overview
The client needs help refreshing end user desktops/laptops with Microsoft Surface tablets.
Responsibilities
- Follow established procedure to refresh end user hardware with the new MS Surface Tablet
- Swap laptop/PC with new tablet
- Configure and Install programs and applications as per the process
- Complete a brief end user orientation of the new tablet with the end user
Formal Education & Certification
- College diploma or university degree in the field of computer science and/or 3 years equivalent work experience
- Certification in A+, MCSE or equivalent would be an asset
Knowledge & Experience
- Experience with Windows Operating Systems (Windows 10) & PC Applications including MS Office Suite
- Must have previous deployment experience with Microsoft Surface Tablets
- Experience working with Office 365
- Knowledge of Computer Hardware Systems and Peripherals
- Working knowledge of the Internet & Internet technological/industry trends
- Hands-on hardware troubleshooting experience
- Ability to operate tools, components, and peripheral accessories
- Able to read and understand technical manuals, procedural documentation, and OEM guides
- Have at least 2 years of field/deskside support service experience doing hardware roll-outs, refreshes, and other deployment related activities
Personal Attributes
- Effective interpersonal skills and relationship-building skills
- Ability to present ideas in user-friendly language
- Analytical and problem-solving abilities, with keen attention to detail
- Punctual and able to work autonomously
- Can follow a detailed procedure to setup programs on computers