Job Title: Windows 10 Deployment Lead Technician
Duration: 5-month contract
Location: Queen Street, Toronto, ON, M5C 2W5 (Downtown)
Schedule: Monday – Friday 9 AM to 5 PM
Starts: May 15th, 2019
Ends: October 31st, 2019
Job Description:
- The candidate must have excellent interpersonal skills who can delight end users with their focus on superior service
- Provide technical assistance and support for incoming queries and issues related to end user technologies. These queries come in either in person by email or over the phone.
- This role requires sound knowledge and experience on end user technologies specifically with Office 365, ability to triage incidents thoroughly utilizing internal knowledge base as well as external resources.
- 3 to 5 years service desk experience; specifically help desk troubleshooting experience and Windows 10 deployment experience
- Demonstrated experience triaging incidents related to Windows 7 and Windows 10 as well as Laptop, Desktop, Tablets and Mobile Devices (Good, Android and Blackberry).
- Strong knowledge of MS Active Directory, MS Exchange, MS Office including Office 365, OCS/Lync/Group Chat, SharePoint, Mobile Device Management (GOOD, AirWatch and/or BES) and VPN Solutions is required
- Demonstrated experience providing a high level of customer centric service desk support in the capital markets industry or equally fast paced business environment is preferred
- Excellent written and verbal communication skill
- Experience managing/supporting a team of deployment technicians
- Commitment to guiding principles of integrity, partnership and high performance
- Excellent written and verbal communication skills
- Experience in working with MS Active Directory, O365 suite (Exchange Online, Skype, OneDrive, Intune, etc.,), mobile devices, VPN/network and various end user software.
- Commitment to guiding principles of integrity, partnership and high performance
- Be strong in logistics, such as: asset management, loaning out devices, reporting, new user desk set-ups
- Have experience with client services / service desk, which include answering phones and emailed tickets, 1st level support
- 0365 support experience is a must have