Windows 10 Deployment Lead Technician

  • Location

    Toronto, Canada

  • Sector:

    Other Areas

  • Job type:

    Temporary

  • Contact:

    Janette Istifan

  • Job ref:

    12814

  • Published:

    3 months ago

  • Duration:

    20.0

  • Expiry date:

    2019-05-13

  • Startdate:

    2019-07-15

Job Title:     Windows 10 Deployment Lead Technician

Duration:     5-month contract

Location:     Queen Street, Toronto, ON, M5C 2W5 (Downtown)

Schedule:    Monday – Friday 9 AM to 5 PM
Starts:          May 15th, 2019

Ends:           October 31st, 2019

 

Job Description:

 

  • The candidate must have excellent interpersonal skills who can delight end users with their focus on superior service
  • Provide technical assistance and support for incoming queries and issues related to end user technologies. These queries come in either in person by email or over the phone.
  • This role requires sound knowledge and experience on end user technologies specifically with Office 365, ability to triage incidents thoroughly utilizing internal knowledge base as well as external resources.
  • 3 to 5 years service desk experience; specifically help desk troubleshooting experience and Windows 10 deployment experience
  • Demonstrated experience triaging incidents related to Windows 7 and Windows 10 as well as Laptop, Desktop, Tablets and Mobile Devices (Good, Android and Blackberry).
  • Strong knowledge of MS Active Directory, MS Exchange, MS Office including Office 365, OCS/Lync/Group Chat, SharePoint, Mobile Device Management (GOOD, AirWatch and/or BES) and VPN Solutions is required
  • Demonstrated experience providing a high level of customer centric service desk support in the capital markets industry or equally fast paced business environment is preferred
  • Excellent written and verbal communication skill
  • Experience managing/supporting a team of deployment technicians
  • Commitment to guiding principles of integrity, partnership and high performance
  • Excellent written and verbal communication skills
  • Experience in working with MS Active Directory, O365 suite (Exchange Online, Skype, OneDrive, Intune, etc.,), mobile devices, VPN/network and various end user software.
  • Commitment to guiding principles of integrity, partnership and high performance
  • Be strong in logistics, such as: asset management, loaning out devices, reporting, new user desk set-ups
  • Have experience with client services / service desk, which include answering phones and emailed tickets, 1st level support
  • 0365 support experience is a must have
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