Territory Resource Coordinator

Duration: 6 months contract - possibility of extension
Location: Work from home

Schedule: 40 hours per week/Available to work on weekends

Shift: 3pm to 11pm

We are looking for an individual with an administration and information technology background to join our team as a Territory Resource Coordinator/ IT Dispatcher

Duties include:

• Answering questions from technicians and customers
• Assign calls not pushed by the system
• Resolve client and technician escalations
• Create, monitor and book new calls
• Monitor technician's schedules and provide updates
• Complete reports as required
• Other duties as required

Skills Required:

• BA in Business Administration or equivalent work experience
• A+ Certification
• Strong organizational skills and ability to prioritize
• Ability to work as a team and independently
• Excellent decision-making skills, critical thinking
• Excellent communication skills – written and spoken
• High proficiency in MS Office and Outlook