Systems Administrator (English)

Location Montreal, Canada
JobType Temporary
Salary
Reference 15204

Job Title: System Administrator (English)

Type: Contract

Location: Nuns island -  Montreal, QC (Onsite & Remote)

Duration: 6 Months 

Start Date: July 2021

End Date: January 2022

Days/Hours: Monday to Friday/ 9:00 AM to 5:00 PM

Hours/Week: 40

Overview: Role and Responsibilities

  • Provide technical services related to assessment, implementation, migration, upgrades, and technical documentation.
  • Remediate technology environments by researching, identifying, and resolving technical incidents.
  • Respond to system incidents, problems, and escalations, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues.
  • Monitor and manage customer environments using RMM and other monitoring tools.
  • Works with Managed Services Operations Manager to improve operations, escalate issues, and streamline processes.
  • Execute ITIL-based Change management and Incident management processes within an IT Service Management (ITSM) platform.
  • Participate in documentation and cross training of other team members.
  • Obtain and maintain technical certifications related to job function as required.
  • Communication with customers as required, keeping them informed of incident progress, providing advice, and notifying them of upcoming changes.
  • Deliver services within agreed upon SLAs.
  • Other duties as required.

Requirements

Strong experience and understanding with deploying, managing, and troubleshooting the following technologies:

  • Microsoft 365 Cloud Services including but not limited to administration of Exchange, Teams, OneDrive, SharePoint, Compliance Center.
  • Microsoft Azure Cloud Services including but not limited to management of Directory sync, Azure VMs, Microsoft Endpoint Manager/Intune, Autopilot, and Security Center.
  • Citrix Virtual Apps and Desktops (CVAD).
  • Administrator level experience and knowledge in CVAD.
  • Solid understanding of core Citrix technologies including Storefront, Provisioning services and Machine Creation Services, Workspace, Director, Delivery groups/Machine Catalogs, ICA fundamentals.
  • Strong understanding of Virtualization and Hyperconverged platforms such as VMware or Nutanix.
  • Enterprise Backup technologies with preference on Veeam Backup and Replicator-based solutions.
  • Certificate management and key lifecycle such as CSR generation, certificate renewals and certificate updates on various systems.
  • On-prem and Cloud Active Directory services.
  • Includes ADFS, DHCP, DNS, Group Policy Management.
  • PowerShell or equivalent scripting technologies.
  • Enterprise Anti-virus and Endpoint Detect and Response solutions.
  • Server hardware racking and installation, troubleshooting and ongoing lifecycle management and maintenance.
  • Analyze system performance issues such as availability, latency, utilization, and throughput.
  • Experience with maintaining and reviewing all configs/settings/policies on various system technologies, as well as troubleshooting and remediation.

Nice to have

  • Citrix Virtual Apps and Desktop certification
  • MCSE, MCSA, or MCITP
  • VMware Certified Profession or Nutanix Certified Professional
  • ITIL

Other

  • Self-motivated and result oriented.
  • Strong written and verbal skills with excellent communication and presentation skills.
  • Highly detailed-oriented, highly motivated and can work in a highly collaborative and innovative environment.
  • Valid driver’s license and able to travel to client sites.