System Support Analyst (UNIX Linux)

  • Location

    Calgary, Canada

  • Sector:

    Other Areas

  • Contact:

    Tania Sadek

  • Job ref:

    1652

  • Published:

    over 8 years ago

  • Duration:

    0.0

  • Expiry date:

    2012-05-25

  • Startdate:

    2011-05-25

This position is responsible for providing ongoing system administration and support

            services in a large UNIX environment.  This complex and dynamic environment

includes Red Hat Linux, Solaris and AIX.  The ability to communicate effectively with end user clients, vendors and peer support groups is a must.  Prior experience of Red Hat Satellite administration is a definite benefit. Candidates must be available for 24/7 on-call rotation and for scheduled after hours maintenance as required by the client. 

 

Requirements

·         5 years’ experience in a Linux/UNIX environment supporting business critical systems

·         Excellent verbal and written communication skills as this position involves supporting end users over the telephone

·         Certification in either Red Hat Linux preferably or Solaris (both preferential)

·         Experience with scripting language (Perl, Python, Shell)

·         Diverse hardware knowledge as it relates to system deployment and troubleshooting

 

Nice to have:

·         Experience with Red Hat Satellite server – Deployment and Patch management

·         Experience with Red Hat Enterprise Linux (Versions 4, 5 and 6)

·         Experience with Solaris (Versions 9 and 10)

·         Hardware knowledge on SUN (Sparc and x86) and HP (Intel ) server platforms

·         Experience with AIX operating system

 

 

Responsibilities

·         Perform daily administration activities for multi-platform UNIX systems (Red Hat Linux, Solaris and AIX)

·         Install and configure new servers and workstations

·         Work as part of a team to develop and implement administration standards and procedures

·         Monitor patch releases and develop patch installation strategies

·         Provide after hours on-call support (rotational)

·         Support application installation and monitoring solutions

·         Perform system decommissions and hardware upgrade/replacement services

·         Coordinate and/or perform task within change management windows

·         Attend weekly meetings as required

·         Respond to incident tickets within established service level agreements (Magic)

·         Update and maintain effective status and resolution details in incident and change management systems

·         Interact successfully with other support teams including database, backup, storage, network and application support

·         Participate in customer after-hours support process with relation to customer defined high priority incidents

·         Produce and maintain procedural and informational documentation