Job Title: Senior HP Workstation Technician
Start: July 2019
Location: Guelph, ON
Day/Time: Mon - Friday, 8:30am - 5:00pm
Overview:
Our client in Guelph, ON is looking for a Sr. HP Workstation Technician to perform imaging and re-imaging of workstations OS and applications providing exceptional customer service skills. HP Server experience is required.
Responsibilities:
- Perform imaging and re-imaging of workstation operating systems and applications
- Identifying and resolving the root cause of most hardware, network, and software malfunctions at the workstation level
- Deliver a positive customer experience by maintaining contractual service levels
- Utilize your experience and knowledge for customer documentation development
- Perform hardware warranty and non-warranty repairs of desktops, notebooks, printers, servers and network equipment as well as point of sale and other non-traditional end user equipment
- Prepare real-time, accurate and detailed notes within the ticketing system
- Provide end-user support and assistance on various operating systems and applications
- Function as a team leader on project assignments
- Perform work on-site at customer locations as assigned on a regular basis
Required skills:
- 5 years of related experience and education in a relevant program of study from an accredited institution, as well as experience with current operating systems
- Superb communication skills, both verbal and written
- Ability to take direction and follow standard methodologies
- Comfortable working independently as well as in a team environment
- Strong time management skills
- Hands-on experience working with HP Servers
Technical skills:
- A+ Certification and other manufacturer hardware certifications are required
- Experience and or certifications in HP Servers, Tape Library, Blades, Proliant and Storage
Nice to have:
- Server Plus and OEM certification. Network Plus (Net+) would be an asset
- Cisco Certified Network Professional (CCNA/CCNP) or CCNP Security designation preferred
- Bilingualism is an asset