Senior Systems Specialist

Location Mississauga, Canada
JobType Permanent
Salary
Reference 14752

Job Title: Senior Systems Specialist

Type: Permanent

Location: Mississauga ON

Overview

You will work independently or as part of a larger team to implement and/or provide problem determination and remediation services related to advanced system infrastructure technologies.

Duties and Responsibilities

  • Provide expert technical services related to assessment, design, implementation, migration, upgrades, and technical documentation.
  • Remediate technology environments by researching, identifying, and resolving technical problems.
  • Respond to system incidents, problems and escalations, assign ticket severity, prioritize work accordingly, and collaborate and work with other staff and vendor support resources to resolve issues.
  • Prepare physical and logical network and systems design documentation.
  • Works with Managed Services Team Lead and Managed Services Operations Manager to improve operations, escalate issues, and streamline processes.
  • Perform advanced analysis of remote monitoring reports to identify capacity and performance issues and remediate them.
  • Conduct system assessments and audits.
  • Enhance operations through automation.
  • Execute change management and incident management processes.
  • Assist in the development of practice expertise and cross training of other team members.
  • Obtain and maintain technical certifications related to job function.
  • Communication with customers as required, keeping them informed of incident progress, providing expert advice, and notifying them of upcoming changes.
  • Deliver services within agreed upon SLAs.

Critical Knowledge, Skills, Experience

  • Expert level knowledge of deploying, managing and troubleshooting the following technologies:
    • Active Directory services, ADFS, DHCP, DNS, Group Policy Management
    • PowerShell scripting
    • Linux-based server infrastructure
    • Virtualization and Hyperconverged platforms such as VMware or Nutanix
    • Enterprise Anti-virus and Detect and Response solutions
    • Office 365 and Azure
    • Remote desktop and application delivery (ex. Citrix Virtual Apps and Desktops)
    • Server hardware installation, maintenance and troubleshooting
    • SNMP architecture and monitoring
  • Strong understanding and experience with:
    • Automation and orchestration experience, such as Ansible, Terraform, Python, etc.
    • NAS/ SAN storage platforms
    • Enterprise backup solutions
    • Database technologies
    • networking firewall, switching and routing technologies
    • Authentication technologies such Oauth, LDAP, RADIUS, ADFS, MFA, SAML-based integrations
  • Understanding Analyze system performance issues such as availability, latency, utilization and throughput.
  • Experience with building, maintaining and reviewing all configs/settings/policies on chosen system technologies, as well as troubleshooting and remediation.
  • Ability to design solutions for addressing gaps in an existing security architecture.

Nice to have experience:

  • Citrix technologies such as Citrix XenApp or XenDesktop, Citrix ADC (Netscaler)

Certifications or proven equivalent experience:

  • ITIL
  • MCSE, MCSA, or MCITP
  • VMware Certified Profession or Nutanix Certified Professional

Other

  • Self-motivated and result-oriented
  • Strong written and verbal skills with excellent communication and presentation skills
  • Highly detailed-oriented, highly motivated and can work in a highly collaborative and innovative environment
  • Valid driver’s license and able to travel to client sites
  • Reliability Status Security Clearance or the ability to obtain

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.