Senior Deskside Support Technician

  • Location

    Ottawa, Canada

  • Sector:

    IT Support & Tech

  • Job type:


  • Contact:

    Janette Istifan

  • Job ref:


  • Published:

    almost 2 years ago

  • Duration:


  • Expiry date:


  • Startdate:


Job Title: Senior Deskside Support Technician

Type: Contract - 1 Week (possibility of 1-2-week extension)

Location: Ottawa, ON, Canada K1P 1J9

Start Date: Targeted April 13, 2020

Hours: Monday – Friday 8:00 – 4:00 PM



  • Perform deskside support services installing and troubleshooting of hardware, desktop software and network related issues
  • Provide 2nd or 3rd level Help Desk support – white glove service
  • Perform IMAC (installs, moves, add, changes) activities: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, and printers
  • Perform basic LAN and internetworking related activities
  • Handle software installation/support/upgrades
  • Handle bench repairs & remedial maintenance
  • Respond/update/close calls in ticketing system
  • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities Required:

  • Have 5+ years of deskside support experience
  • Have 5+ years of field service experience doing hardware rollouts, refreshes, and other deployment related activities
  • Have 5+ years of experience with Microsoft Office/O365
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification
  • May have Microsoft or Cisco certifications
  • Experience working with a ticketing system
  • Must be a self-starter and can manage multiple tasks
  • Displays strong leadership skills and can function in a Team Lead capacity
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision and within SLA
  • Must have a minimum of a Diploma from a recognized IT program