Job Title: Senior Deskside Support Technician
Type: Contract - 1 Week (possibility of 1-2-week extension)
Location: Ottawa, ON, Canada K1P 1J9
Start Date: Targeted April 13, 2020
Hours: Monday – Friday 8:00 – 4:00 PM
Responsibilities:
- Perform deskside support services installing and troubleshooting of hardware, desktop software and network related issues
- Provide 2nd or 3rd level Help Desk support – white glove service
- Perform IMAC (installs, moves, add, changes) activities: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, and printers
- Perform basic LAN and internetworking related activities
- Handle software installation/support/upgrades
- Handle bench repairs & remedial maintenance
- Respond/update/close calls in ticketing system
- Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Knowledge, Skills, and/or Abilities Required:
- Have 5+ years of deskside support experience
- Have 5+ years of field service experience doing hardware rollouts, refreshes, and other deployment related activities
- Have 5+ years of experience with Microsoft Office/O365
- Have strong internetworking and troubleshooting skills
- Have A+ certification
- May have Microsoft or Cisco certifications
- Experience working with a ticketing system
- Must be a self-starter and can manage multiple tasks
- Displays strong leadership skills and can function in a Team Lead capacity
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision and within SLA
- Must have a minimum of a Diploma from a recognized IT program