Second Level Maintenance Technician (Windsor)

  • Location

    Windsor, Canada

  • Sector:

    Other Areas

  • Job type:

    Temporary

  • Contact:

    John Jaikaran

  • Job ref:

    13162

  • Published:

    about 2 months ago

  • Duration:

    8.0

  • Expiry date:

    2019-09-09

  • Startdate:

    2019-07-29

Title: Second Level Technician (SLM)

Location: Windsor, ON

Type: Contract: 2 months (possible extension)

Start: August

Must have access to a vehicle, mileage expense will be included.

Responsibilities:

  • Responsible for troubleshooting, installations, maintenance, and repairs on equipment within an assigned territory
  • Day to day task – Break Fix services for the client (POS and Financial)
  • Perform work on products like POS systems, kiosks, workstations and ATMs
  • Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment
  • Be responsible of all assets used in the delivery of customer services; tools, software, vehicles, documentation, and intellectual property. Maintaining accurate records and an appropriate parts inventory list.
  • Capture customer information so that we can complete any invoicing and stay in contact to make sure we’re providing the best possible service.
  • The technicians will be provided one week training on the equipment before being dispatched as a result they must be quick learners.
  • Technicians will be compensated for millage
  • Technicians MUST have a car and will be driving between locations

 

Knowledge, Skills, and/or Abilities Required:

  • Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Have at 1 – 2 years of desk side support experience
  • Have strong internet working and troubleshooting skills
  • Have A+ certification
  • May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and have the ability to manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must have a minimum of a Diploma from a recognized IT program
  • Networking, Mechanical and ATM experience will be an asset

 

Tools required, standard technicians tools:

  • Side cutters
  • Allen Keys
  • Pliers
  • Measuring Tape
  • MultiBit Screw driver
  • 12.7/16 wrench or wrench set