Title: Second Level Technician (SLM)
Type: 3 Month Contract - (possible extension)
Location: Windsor, Ontario (to include Chatham, Blenheim and West)
Start: September 23, 2019
Ends: December 20th, 2019
Hours: Rotating 7.5 hours shift – 5 days per week (required availability 7 days per week, 7am to midnight)
Our client is seeking a Second Level Technician to perform primarily retail/break fix services on PCs, POS and ATM equipment at clients’ location. Technicians will be provided one-week training on the equipment before being dispatched.
Mandatory requirements:
- Must have field service repair experience in either or all PCs, POS and ATM
- Must have reliable transportation and will be driving between locations (Mileage compensated)
- Must have a standard too kit
Knowledge, Skills, and/or Abilities Required:
- Have at least 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
- Have at 1 – 2 years of desk side support experience
- Have strong internet working and troubleshooting skills
- Have A+ certification
- May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
- Must be a self-starter and have the ability to manage multiple tasks
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must have a minimum of a Diploma from a recognized IT program
- Networking, Mechanical and ATM experience will be an asset
POS and/or Self Checkout equipment experience is mandatory - Technicians will be assigned to Break Fix and PMs calls
Tools required, standard technician tools:
Side cutters
Allen Keys
Pliers
Measuring Tape
MultiBit Screw driver
12.7/16 wrench or wrench set