Second Level Maintenance Technician (Windsor)

Location Windsor, Canada
JobType Temporary
Reference 13381

Title: Second Level Technician (SLM)

Type: 3 Month Contract - (possible extension)

Location: Windsor, Ontario (to include Chatham, Blenheim and West)

Start: September 23, 2019

Ends: December 20th, 2019

Hours: Rotating 7.5 hours shift – 5 days per week (required availability 7 days per week, 7am to midnight)

Our client is seeking a Second Level Technician to perform primarily retail/break fix services on PCs, POS and ATM equipment at clients’ location. Technicians will be provided one-week training on the equipment before being dispatched.

Mandatory requirements:

  • Must have field service repair experience in either or all PCs, POS and ATM
  • Must have reliable transportation and will be driving between locations (Mileage compensated)
  • Must have a standard too kit

Knowledge, Skills, and/or Abilities Required:

  • Have at least 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Have at 1 – 2 years of desk side support experience
  • Have strong internet working and troubleshooting skills
  • Have A+ certification
  • May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and have the ability to manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must have a minimum of a Diploma from a recognized IT program
  • Networking, Mechanical and ATM experience will be an asset
    POS and/or Self Checkout equipment experience is mandatory
  • Technicians will be assigned to Break Fix and PMs calls

Tools required, standard technician tools:

Side cutters
Allen Keys
Measuring Tape
MultiBit Screw driver

12.7/16 wrench or wrench set