Second Level Maintenance Technician (SLM)

  • Location

    Scarborough, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Janette Istifan

  • Job ref:

    14418

  • Published:

    3 months ago

  • Duration:

    12.0

  • Expiry date:

    2020-09-07

  • Startdate:

    2020-08-31

Job Title: IT Field Maintenance Technician

Duration: Contract - 3 month (possibility of extension)

Location: Scarborough, Ontario M1P 4Y9

Schedule:

Rotation shifts: You will work various and rotating shifts between 7 AM to Midnight, 7 days per week. The schedule is 5 consecutive days/week, 8-hour shifts.

Starts: As soon as possible

MUST HAVE:

  • Must have a technical diploma and a minimum of 1-year field experience
  • Must have a valid driver's license and a reliable vehicle.

SCOPE:

  • Be responsible for basic installation, maintenance, and repairs on equipment within an assigned territory—all while keeping customers completely assured and satisfied. (And in compliance with agreed-upon Service Level Agreements, of course.)

· Day to day task – Break-Fix services to end client – POS and Financial

  • Wield your manual skills and perform work on products like ATMs, POS systems, kiosks, and workstations.
  • Assist in site preparation, including installation of cable, the staging of equipment, and minor testing of equipment.
  • Be a guardian of all assets used in the delivery of customer services (that’s tools, software, vehicles, documentation, and intellectual property). Which means you’ll maintain stellar records and an appropriate parts inventory.
  • Capture customer information so that we can complete any invoicing and stay in contact to make sure we’re providing the best possible service.

PEOPLE DESCRIBE YOU AS:

  • Someone who just can’t help resolving problems before they start. We don’t know how you do it. But keep it coming. Because you’ll be a superstar when it comes to performing periodic preventative maintenance.
  • Driven to tackle any situation thrown at you, but also confident enough to ask for help when you need it. So, if you’re ever feeling stuck in your role as a CE I, you’d always pull in the proper associate, team member, or territory manager who can help.
  • A stickler for record-keeping. This comes in handy when you’re asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).

YOU HAVE:

  • Amazing flexibility and a positive attitude. No. Matter. What. (We’re talking nights, weekends, overtime, flex shifts, and being on call to keep our customers happy.)
  • Your team in mind, even when you have to work solo.
  • A strong back. This position must require prolonged travel, rotating shifts, carrying, and lifting tools and parts weighing up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time.

Standard tools
Tools required, standard technicians’ tools:
- Side cutters
- Allen Keys
- Pliers
- Measuring Tape
- Multibit Screwdriver
- 12.7/16 wrench or wrench set