Second Level Maintenance Technician (SLM)

  • Location

    Mississauga, Canada

  • Sector:

    IT Support & Tech, Other Areas

  • Job type:


  • Contact:

    Janette Istifan

  • Job ref:


  • Published:

    almost 2 years ago

  • Duration:


  • Expiry date:


  • Startdate:


Title: IT Field Maintenance Technician – Mississauga, ON

Type: Contract 6 months (possibility of extension)

Location: Mississauga, Ontario, L5N 2E2


Rotation shifts: You will work various and rotating shifts between 7 AM to Midnight, 7 days per week. The schedule is 5 consecutive days/week

Start: March 9th, 2020


There could be deployment on POS, ATMs and any break-fix requirements, the technicians will be provided one-week training on the equipment before being dispatched as a result they must be quick learners. Primarily for retail/ break-fix services

Knowledge, Skills, and/or Abilities Required:

  • Technicians MUST have a car and will be driving between locations
  • Have at least 2 years of field service experience doing hardware rollouts, refreshes, and other deployment-related activities
  • Have at least 2 years of desk side support experience
  • Have strong internetworking and troubleshooting skills
  • Have A+ certification
  • May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
  • Must be a self-starter and can manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must have a minimum of a Diploma from a recognized IT program
  • Networking, Mechanical, and ATM experience will be an asset
  • Standard tools- for example
  • POS and/or Self Checkout equipment experience is mandatory
  • Technicians will be assigned to Break Fix and PMs calls

Tools required, standard technicians’ tools:

  • Side cutters
  • Allen Keys
  • Pliers
  • Measuring Tape
  • Multibit Screwdriver