Second Level Maintenance Technician (SLM)

  • Location

    Kitchener, Canada

  • Sector:

    IT Support & Tech, Other Areas

  • Job type:


  • Contact:

    John Jaikaran

  • Job ref:


  • Published:

    over 1 year ago

  • Duration:


  • Expiry date:


  • Startdate:


Job Title: Second Level Maintenance Technician

Type: Contract - 6 month

Location: Kitchener Ontario area

Start Date: March 2nd 2020

End Date: December 31st 2020

  • Job title – First Level Maintenance Technician
    • Experience – 0 to 1 year in the field
  • Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
  • Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
  • Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks.
  • Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
  • Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution
  • May require carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
  • Must have Customer Service and Basic Troubleshooting Skills
  • Like to have skills? Retail and ATM repair experience is like to have skills
  • No mandatory certification
  • No like to have certification
  • Location/address based from? Kitchener and surrounding area
  • How many hours will they work per week approximately: 40 hours
  • What days will they work each week? – Shift Rotation
  • What time will they start and finish each day? Shift Rotation
    • Example of shift 8 to midnight shift 7 days a week as per shift
  • Car is not mandatory for the role