Job Title: Second Level Maintenance Technician
Type: Contract - 6 month
Location: Kitchener Ontario area
Start Date: March 2nd 2020
End Date: December 31st 2020
- Job title – First Level Maintenance Technician
- Experience – 0 to 1 year in the field
- Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
- Responsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
- Required to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks.
- Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
- Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within financial institution
- May require carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
- Must have Customer Service and Basic Troubleshooting Skills
- Like to have skills? Retail and ATM repair experience is like to have skills
- No mandatory certification
- No like to have certification
- Location/address based from? Kitchener and surrounding area
- How many hours will they work per week approximately: 40 hours
- What days will they work each week? – Shift Rotation
- What time will they start and finish each day? Shift Rotation
- Example of shift 8 to midnight shift 7 days a week as per shift
- Car is not mandatory for the role