Second Level Maintenance Technician (SLM)

  • Location

    Ottawa, Canada

  • Sector:

    IT Support & Tech

  • Job type:


  • Contact:

    Junior Cassar

  • Job ref:


  • Published:

    2 months ago

  • Duration:


  • Expiry date:


  • Startdate:


Title: Second Level Technician (SLM) Ottawa

Type: Contract 5 months 

Location: Ontario N5X 1X9 Canada -= Technician will be on the road

Start: February 18th 2020 

Ends: June 2020 (possibility of extension)

Pay Rate: $21.00

Bill Rate: $34.00


Job Order Description:

Working hours: Monday to Friday 8AM to 5PM for the full duration

  • Car is mandatory and mileage will be provided as the technican will be visiting multiple sites on the same day and having to go pickup equipment
    • Mileage will be provided @ $0.40 per kilometers
    • Selected SLM will need to carry a good amount of parts, so a midsized vehicle is a minimum is requirement
  • Tools will be required and the tool list is below:
    • Tools includes…
      • Basic Hand Tools (Screwdrivers including #1(Green), #2(Red) and #3(Black) Robertson, Phillips, Side Cutters, Torx T10 Screwdriver, Small Pliers or Crescent wrench)
      • Spare Ethernet cables (for testing)
      • NCR will supply some software USB’s needed.
  • Mandatory skills and experience:
      • Hardware deployment experience is mandatory
      • At least 1 year of field experience
      • Good customer interfacing skills mandatory
      • Networking would be an asset
  • Day to day task:
      • Pick up of installation hardware at a Purolator depot. Drop off old equipment deinstalled the day before and return ship to provided address.
      • Go to installation site
      • Deinstallation of existing equipment – replace with new.
      • Installation of a router
      • Box deinstalled equipment in new equipment box. Affix return label and waybill for return. Remove from site.
      • Upload install photo’s to an online portal.
  • Other pertinent details
    • SLM requirements:
      • NCR photo ID will be created as well as a technician ID number.
      • SLM will need a cell phone or device to run our BYOD application – which is an online application for receiving our Service Requests (SR’s).
      • SLM will also need to update the progression of the installation work they are doing (arrival time, completion time, completion comments). NCR will provide training on the processes