Second Level Maintenance Technician (Mississauga)

  • Location

    Mississauga, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Mansi Maheshwari

  • Job ref:

    14832

  • Published:

    5 months ago

  • Duration:

    12.0

  • Expiry date:

    2021-02-24

  • Startdate:

    2021-02-01

Job Title: Second Level Maintenance Technician (Mississauga)

Type: Contract- 3 months /Possibility of extension

Location: Mississauga Ontario L5N 2E2 Canada

Duration (if contract): 3 Months (possibility of an extension)

Start Date: February 1st, 2021

End Date: April 30, 2021

Days/Hours: Rotational Shift work - Must available 7 days a week between 8 AM and Midnight

Hours/Week: 40

Overview

- Technician MUST have a car and will be driving between locations,

- Technicians will be compensated mileage - $0.40 per kilometer

- Technicians will swapping defective devices with working devices (POS, Lotto, ATMs), the technicians will be provided one week training on the equipment before being dispatched as a result they must be quick learners.

Responsibilities
- Perform intermediate IMAC (installs, moves, add, changes) activities: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Perform deskside support services installing and troubleshooting of hardware
- Handle bench repairs (depot service) & remedial maintenance
- Respond/update/close calls from National Dispatch/Call Management Center
- Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Knowledge, Skills, and/or Abilities Required
- Have at 6 months – 1 year of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
- Have A+ certification
- Must be a self-starter and have the ability to manage multiple tasks
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- Must have a minimum of a Diploma from a recognized IT program
- Networking, Mechanical and ATM experience will be an asset

Standard tools- for example
Tools required, standard technicians tools:
- Side cutters
- Allen Keys
- Pliers
- Measuring Tape
- MultiBit Screwdriver
- 12.7/16 wrench or wrench set

They work various and rotating shifts 7AM to Midnight, 7 days per week