Title: Second Level Maintenance Technician (SLM)

Location: Mississauga, ON

Type: Contract: 4 months (possible extension)

Start date: September

Must have access to a vehicle, mileage expense will be included.
Working hours: Rotating 9 hour shifts 5 days a week which could includes weekends.
Must be available to work between 7am and Midnight.
The is field service so selected candidate will be on road 90% of the time.

Responsibilities:

Responsible for troubleshooting, installations, maintenance, and repairs on equipment within an assigned territory
Day to day task – Break Fix services for the client (POS and Financial)
Perform work on products like POS systems, kiosks, workstations and ATMs
Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment
Be responsible of all assets used in the delivery of customer services; tools, software, vehicles, documentation, and intellectual property. Maintaining accurate records and an appropriate parts inventory list.
Capture customer information so that we can complete any invoicing and stay in contact to make sure we’re providing the best possible service.
The technicians will be provided one week training on the equipment before being dispatched as a result they must be quick learners.
Technicians will be compensated for millage
Technicians MUST have a car and will be driving between locations

Knowledge, Skills, and/or Abilities Required:

Have at 1 – 2 years of field service experience doing hardware roll-outs, refreshes, and other deployment related activities
Have at 1 – 2 years of desk side support experience
Have strong internet working and troubleshooting skills
Have A+ certification
May have other vendor certifications from Cisco, Microsoft and/or from OEMs (Dell, Toshiba, Lenovo, HP)
Must be a self-starter and have the ability to manage multiple tasks
Exceptional customer service skills
Good communication skills
Ability to work independently or as part of a team
Ability to complete tasks effectively with minimal supervision
Must have a minimum of a Diploma from a recognized IT program
Networking, Mechanical and ATM experience will be an asset

Tools required, standard technicians tools:

Second Level Maintenance Technician (Mississauga)