Second Level IT Specialist

  • Location

    OTTAWA, Canada

  • Sector:

    Other Areas

  • Job type:


  • Contact:

    Tania Sadek

  • Job ref:


  • Published:

    over 9 years ago

  • Duration:


  • Expiry date:


  • Startdate:


  • troubleshoot and resolve complex Executive and/or client issues involving desktops, laptops, monitors, printers, and mobile devices
  • analyze issues, problems, requirements, and opportunities
  • provide occasional Service Desk phone coverage
  • develop supporting standards, guidelines, and documentation
  • manage domain (including LDAP authorities) and email user accounts
  • monitor routine systems and processes monitoring
  • provide backup and recovery services, including a possibility of on-call support
  • track outage status to meet SLA availability and performance criteria
  • provide support and manage IT environment at the COOP site
  • act as liaison for support groups and clients, and provide problem analysis and consultation for performance, reliability, and functional issues

Position Requirements

  • a minimum of five years of recent work experience in an IT Service Desk, operational environment
  • a minimum of five years of recent experience supporting/administering a Windows XP Desktop environment
  • a minimum of two years of recent experience supporting/administering a Windows server environment
  • a minimum of two years of recent experience supporting/administering a Unix/Linux environment
  • professional designation: Microsoft Certified Professional, A+
  • ITIL certified
  • availability to work a 7.5 hour shift between 07:00 to 17:00, Monday to Friday
  • Level 4, functional in the second official language
  • sound, current, and practical knowledge of first-/second-level operations support
  • basic understanding of Active Directory, group policy, and the Windows security model
  • basic experience in troubleshooting TCP/IP network environment
  • basic experience troubleshooting hardware, PCs, and laptops
  • Intermediate administration (moves, adds, changes) of various server-based applications (Exchange, MS Windows, Unix Server)
  • in-depth support knowledge of Blackberry devices
  • experience operating videoconference equipment which feed multiple areas while providing meeting support (microphone control, videoconferencing, audio conferencing and presentation control) at a Executive level.
  • demonstrated ability to handle multiple projects and assignments
  • knowledge of incident/problem tracking, diagnosis, resolution, and escalation
  • proven organizational and interpersonal skills with solid oral and written communication skills
  • ability to co-operate with others and work in a team environment to achieve common objectives