Remote L2 Desktop Technician

  • Location

    Toronto, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Mithra Raveendran

  • Job ref:

    14923

  • Published:

    5 months ago

  • Duration:

    48.0

  • Expiry date:

    2021-04-11

  • Startdate:

    2021-04-01

Position: Remote Level 2 Desktop Technician
Contract Duration: 12 Months
Start date: April 1, 2021
End Date: April 1, 2022
Location: Greater Toronto Area (100% Remote)

Pay Rate: $20.00/hr - $24.00/hr.

 

 

Regular Work Hours Monday through Friday, 10am to 6pm EST (no after hours or weekends) exception/emergency only.



Responsibilities:

  • Provide exceptional customer service over the phone with customers and clients.
  • Provide level 1&2 trouble-shooting support for end users.
  • Troubleshoot desktops, laptops, MS Office software, hardware, and other software.
  • Support 150 remote users for an office location in Houston, Texas.
  • Understand requirements, problems, and issues.
  • Target a resolution and troubleshoot with end users.
  • Login and actively use remote software for problem resolution for end users.
  • Document and catalogue incidents for future reference for users
  • Complete and submit required paperwork on time each week.
  • Provide prompt and dedicated responses to emails and phone calls for support within a few minutes.

 

Requirements:

  • Technical Collee Diploma in related field or equivalent experience
  • CompTIA A+ certification an asset
  • A minimum of 2 to 3 years of experience in a similar technical support role troubleshooting laptops, desktops, and MS Office software.
  • Excellent communication skills with the ability to speak and write English clearly and fluently.
  • Ability to make LD calls to the USA.
  • Ability to work from home in a quiet setting without distractions.