Product Return & Warranty Associate

  • Location

    Markham, Canada

  • Sector:

    Software LifeCycle, Other Areas

  • Job type:


  • Contact:

    John Jaikaran

  • Job ref:


  • Published:

    almost 2 years ago

  • Duration:


  • Expiry date:


  • Startdate:


Job Title: Product Return & Warranty Associate
Type: Permanent
Location: Markham, ON L3R 5Z1
Starts: September 23, 2019

Hour of work: 9:00 to 6:00 pm Monday to Friday


Job Description

As a Product Return & Warranty Associate you will be primarily responsible for processing incoming Customer returns, have experience in trouble shooting, Testing, Assessing and Fixing technology products (including computers, appliances, electronic devices, etc.)


Primary Duties and Responsibilities:

  • Ensuring 99.9% accuracy when processing and testing incoming returns
  • Ensuring workspace is well organized, accessible and clean
  • Contacting manufacturers/suppliers to process product warranties
  • Develop strong understanding of products and documenting common issues/concerns
  • Providing insight to management of concerning products
  • Working with partners to get products repaired
  • Shipping and receiving of items worked on
  • Meeting deadlines on a regular basis- as many tasks are very time sensitive
  • Packaging, labelling and processing shipments (can be labour intensive at times- able to lift to 20kg when necessary)


Skills & Qualifications:

  • High School or equivalent
  • Computer and Internet literate is essential
  • Organization and accuracy are CRUCIAL elements for this role.
  • Superb time management skills
  • Technology friendly & savvy
  • Self-Starter/Willingness to Learn
  • Passionate about Technology is a plus
  • Reliability is essential
  • Adaptability- Works great alone and with others
  • Collaborative- Works well in a team environment
  • Expertise in trouble shooting and product testing
  • Working with small home appliances, computer, iPads, tablets, phones
  • Contacting manafacutuers for warrantee details
  • Electrical diploma or certification would be an asset


Nice to Have

  • Safety and First Aid Certification