Position: Office Administrator
Starts: October 8, 2019
Hours: (Mon-Fri) 8:30 am to 5 pm
Duration: Permanent, Full-time
Location: Woodbridge (Islington north of Highway 7)
Our client is seeking an Office Administrator to contribute to the overall success of the company’s operation.
What you will be doing!
- Answer calls in a timely and professional manner with a pleasant attitude
- Assist with BIDS as required
- Track bids on respective bid sites daily (i.e. Merx, Biddingo, Bids & Tenders, etc)
- Update the bid tracker and follow up on bid results to see who won and the results
- Customer service
- Picking and packing as required
- Provides quotes and proposals as required
- Escalate sales issues that could have a negative impact on revenue, costs or client retention to VP of Sales
- Interact with other departments to assist the Inside Sales Team to meet their objectives, escalate issues, and/or to provide direction
- Work with vendors in negotiating special bid pricing
- Review open orders for margin expectation as well as month end requirements. Identify orders requiring attention to appropriate team
- Ensure proactive communications with clients around changing ETAs, product constraints and product roadmaps.
- Notify clients of back orders ASAP
- Follow up with customers to ensure customer satisfaction as it relates to product deployment
- Understand client and team requirements
- Understand and work to meet forecasts on time
- Promptly and professionally respond to all Internal associate requests (sales support)
- Service dispatch and billing
- Dispatch and follow up with technicians in a timely fashion
- Source and order parts as required
- Review service invoices received from technicians before providing to accounting for processing
- Escalate service issues that could have a negative impact on revenue, costs or client retention
- Returns
- Other duties as required by the company
Knowledge and Skills:
- Strong MS office skills
- Superb organizational and time management skills
- Excellent written and verbal communication skills
- Attention to detail
Qualifications:
- 3+ years experience as an office administrator
- Degree or College Diploma or degree in Business Administration