Mobile Device Management - Customer Service Representative

Location Montreal, Canada
JobType Temporary
Salary
Reference 14138

Job Title: Mobile Device Management - CSR

Type: Contract - 12 month

Location: 
700 Wellington St, Montreal, Quebec H3C 3S4, Canada

  April 4th, 2020

End Date: April 2nd 2021

Pay Rate: $24.50/hr TERM/   $26.00- $28.00/hr INC

Bill Rate: $41.50/hr

Summary
Our client is seeking a Customer Service Representative to support a new Mobile Device Management Services program.  In this role you will be providing service and support for end users on the procurement of new mobile devices, changes to calling plan features, billing inquiries as well as managing a mobile device spare pool. This is a full time position with the hours of
8:00 am to 5:00 pm, Monday – Friday.  

General Responsibilities

  • Provide exceptional customer service
  • Ensure all orders/transactions are recorded in the Mobile Device Management Portal
  • Provide translation services between the portal supplier and mobile carriers and /or end users
  • Asset Management of the spare pool inventory
  • Identifies and escalates priority issues
  • Stays current with relevant training on portal operations.  
  • Conducts all assigned job duties in a timely and productive manner
  • Completes other duties as assigned
  • Ensures compliance with all company procedures and guidelines including Code of Business Conduct and Ethics

Montreal Location Specific

  • Oversee all mobile device orders for Canada
  • Assist with carrier invoice escalations
  • Submit invoices for Morgan Stanley processing
  • Resolution of escalations
  • Ordering devices from third party vendors
  • Overseeing all Rogers Canada orders
  • Manage the ordering and distribution of Apple and Android devices globally
  • Manage the ordering and distribution of third-party accessories globally
  • Knowledge of mobile carrier contracts
  • Knowledge or Apple and Android mobile devices
  • Knowledge or mobile device offerings

Qualifications

  • Excellent verbal and written English communication skills
  • Demonstrated knowledge of customer service principles and practices
  • Ability to interact and build strong working relationships with customers and peers
  • Demonstrated experience working in a customer service environment
  • Background in mobile device or IT support preferred