Licensing Specialist - Microsoft Enterprise

  • Location

    Etobicoke, Canada

  • Sector:

    Other Areas

  • Job type:


  • Contact:

    Dhara Majmundar

  • Job ref:


  • Published:

    about 2 years ago

  • Duration:


  • Expiry date:


  • Startdate:


  • Job Title:     Licensing Specialist - Microsoft Enterprise
  • Type:            Perm
  • Address:       Toronto, ON
  • Start Date:    ASAP


The Program Manager is responsible for the development, delivery, and management of strategic licensing and incentive programs across company’s business segments (Corporate / Government) for their Microsoft Enterprise Practice. The incumbent is responsible for designing tools to assist company in growing profitable revenue while delivering a superior customer experience.

Key Areas of Responsibility

  • Deeply understanding how Microsoft Agreements are evolving and develop strategies to future proof our Enterprise Practice
  • Understand, develop a strategy for, rollout and project manage effective licensing programs to drive maximization Microsoft Incentives and additional Gross Profit generating programs.
  • Develop trusted partnership with Sales Managers, licensing specialists, sales, and PPM to provide a platform for operational efficiencies and process improvements.
  • Proactively work with Marketing, Integrated Technology Solutions, Sales and Product teams to develop Program opportunities
  • Act as central point for collecting feedback and managing our strategy for the development or enhancement of our tools, resources, reporting and process improvements to support the following priorities:
  • Grow Revenue and Gross Profit through retention, solution up sell, software consolidation, Services engagement and new account acquisition.
  • Maximize Microsoft’s Enterprise Incentive Program
  • Scale the reach and execution of our Software Value Proposition including managing the creation of a customer contract strategy and materials
  • Manage the implementation and effectiveness of the Licensing Programs
  • Determine targeted customer through development of program criteria.
  • Design and utilize reporting metrics with Operations
  • Monitor campaign effectiveness to aid in decision making and planning.
  • Seek and implement ways to maximize gross profit opportunities through efficient processes, tools and reporting
  • Competitive research and analysis to optimize our offerings and competitive strategy
  • Proactively partner with peers within the Microsoft team and across the organization to execute on priorities


  • Responsibilities
  • Tools and Process Responsibility
  • Customer Management Profile and Reporting
  • Sales Cost Analysis and Proposal Tools
  • Contract Management Contact Strategy Automation
  • Pipeline Enhancements and Deal Registration
  • SLAM tool and pipeline integration
  • Data Warehouse Definition and Consolidated Reporting
  • Work with Marketing Communications to create and maintain collateral to promote company’s Microsoft Enterprise capabilities
  • Develop, execute and maintain company’s competency road map (MPN)
  • Maintain Pipeline opportunities with support from Microsoft Account Executives, Licensing
  • Specialists and Sales
  • Other operational responsibilities as needed

Minimum Qualifications

  • Minimum 3 years Microsoft Software Licensing Program and contract management experience required
  • Bachelor’s degree in Business, Accounting, Finance or equivalent experience


  • Other Required Qualifications
  • Excellent oral and written communication skills
  • Demonstrated strong analytical and problem-solving skills
  • Ability to develop trusted relationships (internal and external) at all levels in an organization with a proven track record of high satisfaction ratings from internal stakeholders
  • Proven collaboration and teaming skills
  • Understanding/Appreciation of maintaining confidentiality
  • Well organized with the ability to prioritize project work.
  • Must work proactively and manage multiple tasks.
  • Ability to work in a fast-paced environment.


  • Preferred Qualifications
  • Associates or Bachelors degree preferred
  • Microsoft Licensing Specialist experience preferred
  • Expert knowledge of SPS, Pipeline Tool, AS400 processes, software analysis tools, software sales process.
  • Deep knowledge of backbone departments, responsibilities, and processes