Level 3 Technical Support - Medical Devices

  • Location

    Whitby, Canada

  • Sector:

    IT Support & Tech

  • Job type:


  • Contact:

    Mansi Maheshwari

  • Job ref:


  • Published:

    5 months ago

  • Duration:


  • Expiry date:


  • Startdate:


Job Title:                                Deskside Support - Level 3

Type:                                       Contract

Duration:                                 3 months (part-time) 7:30AM/ 8 AM to 12PM (20hrs per week)      

Anticipated Start:                  September 2021           

Location:                                 GTA/Cambridge/Durham Area


  • Perform basic deskside support services installing and troubleshooting of hardware, software and network related issues
  • Troubleshoot issues on PCs, laptops (Lenovo models), printers, etc.
  • Active Directory, Microsoft Office 365 suite and services
  • Handle software installation/support/upgrades
  • Provide Help Desk support
  • Support for Zoom Video Conferencing & MS Teams
  • SCCM for imaging laptops (in progress of implementing WDS)
  • Desktop Central for pushing out updates and patches
  • Cisco VPN support 

Knowledge, Skills, and/or Abilities Required:

  • Must have a minimum of a Diploma from a recognized IT program
  • Must be able to work well with others
  • Customer Service (to mitigate and pass to proper escalation
  •  Respond to Client tickets
  • Be able to handle Client Calls
  •  Familiarity with Linux OS and MAC OS
  • Microsoft Servers, Windows Servers and Desktop
  • Familiar with VPNS
  • Ability to Document and organize documentation
  • Experience with Cisco routers/switches and/or firewall, hardware/software migration issues, performance bottlenecks and overall system health concerns
  • Experience with VOIP Systems (asterix 3CX voipms)
  • Experience with Service Desk ticketing system
  • 3-5 year of field service experience doing hardware roll-outs, refreshes, and other deployment related activities, and deskside support
  • 3-5 year of deskside support experience
  • Have basic internetworking and troubleshooting skills
  • Working towards or a A+ certification
  • Must be a self-starter and have the ability to manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Must be able to support the following:
    • Telus Health (PSS)
    • VOIP Phones
    • Email/Website
    • Printer, computer and server issues
  • Nice to have:
    • Healthcare EMR knowledge