Level 2 Deskside Support Technician

  • Location

    winnipeg, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Brett Duncan

  • Job ref:

    14926

  • Published:

    5 months ago

  • Duration:

    24.0

  • Expiry date:

    2021-04-04

  • Startdate:

    2021-04-01

Job Title: Level 2 Deskside Support Technician
Term: 6-month contract
Location: Winnipeg, Manitoba
Start date: March 8th, 2021
End Date: September 10th, 2021
Pay Rate: $20.00/hr to $22.00/hr, 

Responsibilities:

  • Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers
  • Perform desktop and COTS software installation/upgrades including staging & imaging.
  • Provide break-fix services.
  • Perform 1st or 2nd deskside support troubleshooting & remediating hardware, software, & network related issues for end users
  • Provide 1st or 2nd level help desk support troubleshooting & remediating hardware, software, & network related issues for end users
  • Perform LAN & internetworking related activities.
  • Handle bench repairs & remedial maintenance
  • Deal with 3rd party IT vendors as required.
  • Manage IT asset inventory as required.

 

Knowledge, Skills, and/or Abilities Required:

  • Diploma from a recognized IT program.
  • 1-2 years of hardware, software (Windows 7/10), and end user support experience
  • Have junior-to-intermediate internetworking & troubleshooting skills.
  • Have A+ certification & potentially other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
  • Must be a self-starter & can manage multiple tasks concurrently.
  • Good customer service skills
  • Good verbal & written communication skills
  • Ability to work independently or as part of a team.
  • Ability to complete tasks effectively with minimal supervision.

 

Available to work flexible work schedules.