Level 2 Bilingual Technical Support

  • Location

    Montreal, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Mansi Maheshwari

  • Job ref:

    14869

  • Published:

    21 days ago

  • Duration:

    12.0

  • Expiry date:

    2021-02-22

  • Startdate:

    2021-02-15

Job Title: Bilingual Technical Support – Level II / Level III

Duration: Contract - 3 months, possibilities of extension and/or becoming perm

Start Date: ASAP

Location:  Montreal, Quebec H2X 3Y7

Overview:

Our client is looking for a Bilingual Technical support resource for a 3 months contract who will provide technical support to all User requests and will maintain the functionality of the workstations, phone system and software.

Main Responsibilities
Provides Level 1 Technical Support for all User requests
Provides support during and outside of business hours (on-call)
Provides support for corporate cell phones and VOIP systems / phones
Provides Technical assistance and training to Users
Performs the installation, updating and maintenance of software, workstations or other devices
Installs and configures operating systems and hardware
Updates the inventory of systems and assets of the company
Troubleshoots basic networking functions (DHCP, DNS, TCP / IP)
Performs system monitoring
Troubleshoots hardware issues with regards to desktop and laptop computers and ensures  that the issues have been repaired either in-house or under warranty
Troubleshoots, resolves, and fixes network connectivity issues related to workstations
Resolves network/telecommunications related issues with remote Users
Performs basic troubleshooting and service of office and network printers.
Performs moves of computer systems and peripherals

Education
DEC in Computer or Science related field.

Main Requirements and Skills
3 to 5 years of professional or academic experience in IT support
Must have sound knowledge and experience of working on Mac computers

Able to work in fast paced regulated environment
Required to work on site supporting end user
Comply to the company’s COVID policies
Very good knowledge of the Windows environment
Good understanding of the components of LAN and WAN networking
Resourceful, with good troubleshooting and resolution skills
Excellent customer service skills
Good communicator
Bilingual (French and English).