Lead IT Support Technician - Remote

  • Location

    Toronto, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Archana Namasivayam

  • Job ref:

    14538

  • Published:

    24 days ago

  • Duration:

    7.0

  • Expiry date:

    2020-10-13

  • Startdate:

    2020-10-19

Position: L4 Desktop Technician - Lead
Location: Toronto, ON
Duration: 2 Months contract
End Date: Dec 4, 2020
Schedule/ Times: 7 AM to 8 PM EST coverage, final schedule TBD

Required Skills:

  • 5+ years of hardware, software (Windows 7/10), end user support experience
  • MS Office 365 install, migration and back up
  • MS Office/ Win 10 install & migration
  • Desktop configuration/ trouble-shooting
  • Data back-up and restore
  • Be the lead point of contact for others techs in the team
  • Oversee a group of 3 to 5 techs at any one time, manage and direct
  • Ability to help and support a remote new user from start up
  • Previous remote support and help desk experience
  • Professional, polite and a good listener
  • Needs to be able to work in a quiet and professional home office setting
  • Previous experience in supporting clients remotely
  • Previous call center experience is a good to have
  • Ability to answer, direct and manage "how to questions" from the techs & end users being supported.