L4 Desktop Technician - Lead 

  • Location

    Toronto, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Archana Namasivayam

  • Job ref:

    14286

  • Published:

    27 days ago

  • Duration:

    16.0

  • Expiry date:

    2020-07-20

  • Startdate:

    2020-07-24

Position: L4 Desktop Technician - Lead 
Location: Toronto, ON 
Start Date July 24/2020
End Date Nov 30/2020
Schedule/Times 7am to 8pm coverage, final schedule TBD

Required Skills: 
  • MS Office/Win 10 install & migration
  • Desktop configuration/trouble-shooting
  • Data back-up and restore
  • Oversee a group of 3 to 5 techs at any one time, manage and direct
  • Ability and experience in working remotely
  • Requires an in home quiet office setting, professional in nature
  • Previous experience in supporting clients remotely
  • Previous call center experience is a good to have
  • Ability to answer, direct and manage" how to questions" from the techs & end users being supported.
  • Ability to manage and handle deployment of 40 users per day 
  • Plan on supporting approx 200 new users at any one time
  • Plan calls for techs to go on site for deployment once Covid 19 restrictions are lifted.