L3 Technician

  • Location

    Vancouver, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Mansi Maheshwari

  • Job ref:

    14829

  • Published:

    about 1 month ago

  • Duration:

    1.0

  • Expiry date:

    2021-01-25

  • Startdate:

    2021-01-26

Job Titles: Level 3 IT Technician

Type: Contract - 1 week

Location: North Vancouver, V7J 3H5

Working hours Monday - Friday 8:00 - 3:30

Starts: January 25th 2021

Ends: January 29th 2021

Scope of work:  To assist the rest of the end client IT team with the disconnect, move, and reconnect of PC's within the building.

Responsibilities:

  • Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers
  • Perform desktop and COTS software installation/upgrades including staging & imaging
  • Provide break-fix services
  • Perform 1st, 2nd, or 3rd level deskside support services troubleshooting & remediating hardware, software and network related issues for end users & Executives (white glove)
  • Provide 1st, 2nd, or 3rd level help desk support for end users & Executives (white glove)
  • Perform LAN & internetworking related activities
  • Handle bench repairs & remedial maintenance
  • Deal with 3rd party IT vendors as required

Knowledge, Skills, and/or Abilities Required:

  • 3-5 years of hardware, software (Windows 7/10), or end user support experience
  • Have intermediate internetworking & troubleshooting skills
  • Must have a minimum of a Diploma from a recognized IT program
  • Have A+ certification & other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
  • Must be a self-starter & can manage multiple tasks concurrently
  • Good customer service skills
  • Good verbal & written communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Available to work flexible work schedules