L3 Deskside Support Technician

  • Location

    Hamilton,, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Mansi Maheshwari

  • Job ref:

    14611

  • Published:

    27 days ago

  • Duration:

    4.0

  • Expiry date:

    2020-11-11

  • Startdate:

    2020-11-30

Job Title: Deskside Support Technician (L3)

Duration : 4 weeks (possibility of extension to another 4 weeks)

Start Date: ASAP

Schedule: 8 AM to 4 PM/ 9 AM to 5 PM/ 12 PM to 8 PM (Monday to Friday/Wednesday to Sunday)

Location: Hamilton, L8L 8K5

Skills Required

  • Perform Wipe and re-image on Windows 10 and Windows 7 computers
  • Perform desktop and COTS software installation/upgrades including staging & imaging
  • Perform 1st, 2nd, or 3rd level deskside support services troubleshooting & remediating hardware, software and network related issues for end users & Executives (white glove)
  • Provide 1st, 2nd, or 3rd level help desk support for end users & Executives (white glove)
  • Perform LAN & internetworking related activities

Knowledge, Skills, and/or Abilities Required:

  • 3-5 years of hardware, software (Windows 7/10), or end user support experience
  • Have intermediate internetworking & troubleshooting skills
  • Must have a minimum of a Diploma from a recognized IT program
  • Have A+ certification & other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
  • Must be a self-starter & can manage multiple tasks concurrently
  • Good customer service skills
  • Good verbal & written communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Available to work flexible work schedules