Deskside Support Technician

  • Location

    Vancouver, Canada

  • Sector:

    IT Support & Tech

  • Job type:


  • Contact:

    Dhara Majmundar

  • Job ref:


  • Published:

    7 months ago

  • Duration:


  • Expiry date:


  • Startdate:


  • Title: Deskside Support Technician
  • Start Date: January 2021
  • Type: Contract (12 Months)
  • Schedule: Monday - Friday (8:30 AM to 5:00 PM)
  • Location: North Vancouver, BC


  • Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers
  • Perform desktop and COTS software installation/upgrades including staging & imaging
  • Provide break-fix services
  • Perform 1st, 2nd, or 3rd level deskside support services troubleshooting & remediating hardware, software, and network related issues for end users & Executives (white glove)
  • Provide 1st, 2nd, or 3rd level help desk support for end users & Executives (white glove)
  • Perform LAN and internet working related activities
  • Handle bench repairs & remedial maintenance
  • Deal with 3rd party IT vendors as required

Knowledge, Skills, and/or Abilities Required:

  • 3-5 years of hardware, software (Windows 7/10), or end user support experience
  • Outlook, MS Office, O365
  • Basic Server Knowledge - AD, GPO, VMware, Hyper-V
  • Basic networking Knowledge, Firewall, VPN set up, AP
  • Network printers
  • Antivirus
  • Switches
  • NAS
  • Have intermediate internet working and troubleshooting skills
  • Must have a minimum of a Diploma from a recognized IT program
  • Have A+ certification & other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMs (Dell, Toshiba, Lenovo, HP, etc.)
  • Must be a self-starter and can manage multiple tasks concurrently
  • Good customer service skills
  • Good verbal and written communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Available to work flexible work schedules