L3 Deployment Technician

  • Location

    Calgary, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Mansi Maheshwari

  • Job ref:

    14917

  • Published:

    about 2 months ago

  • Duration:

    4.0

  • Expiry date:

    2021-03-09

  • Startdate:

    2021-03-08

Job Title: L3 Deployment Technician           

Position: 4 week's contract

Location: Calgary, AB, T2V 0E3

Start date: ASAP

Responsibilities:

  • Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, routers, firewalls, switches, access points, & servers
  • Perform desktop and COTS software installation/upgrades including staging & imaging
  • Provide break-fix services
  • Perform 1st, 2nd, or 3rd level deskside support services troubleshooting & remediating hardware, software, and network related issues for end users & executives (white glove)
  • Provide 1st, 2nd, or 3rd level help desk support for end users & Executives (white glove)
  • Perform LAN and internetworking related activities
  • Handle bench repairs & remedial maintenance
  • Deal with 3rd party IT vendors as required

Knowledge, Skills, and/or Abilities Required:

  • 3-5 years of hardware, software (Windows 7/10), or end user support experience
  • Outlook, MS office, O365
  • Basic Server Knowledge - AD, GPO, VMware, Hyper-V
  • Basic networking Knowledge, Firewall, VPN set up, AP 
  • Network printers
  • Antivirus
  • Switches
  • NAS
  • Have intermediate internetworking and troubleshooting skills
  • Must have a minimum of a Diploma from a recognized IT program
  • Have A+ certification & other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)
  • Must be a self-starter and can manage multiple tasks concurrently
  • Good customer service skills
  • Good verbal and written communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Available to work flexible work schedules

Nice to have:

  • Experience working in diagnostic center