ITIL Process Consultant

  • Location

    Toronto, Canada

  • Sector:

    Software LifeCycle

  • Job type:


  • Contact:

    Mithra Raveendran

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:


  • Expiry date:


  • Startdate:


Job Title: ITIL Process Consultant
Type: Contract
Location: Toronto, ON
Duration: 6 Months
Start Date: May 24th 2021
End Date: November 26th 2021
Days/Hours: Monday to Friday/9:00 AM to 5:00 PM
Hours/Week: 40
Pay Rate: $30.00/hour

Job Description

The Process Consultant ITIL serves as single point of contact for creating, updating and improving upon interaction of different teams and process in a metrics organization within ITIL framework.

  • Responsible for the development, design, and implementation of the Service Management strategy and processes for the IT Service Desk
  • Document current state processes, perform an ITIL gap analysis and recommend future state ITIL processes.
  • Work with Business and IT Stakeholders as part of the development of the Service Management Strategy, Services, and SLA's
  • Develop strategies and plans to assess impacts and potential risks of solution alternatives, and to identify solution component sharing and opportunities for re-use.
  • Partner with multiple teams to drive and complete process-related deliverables.
  • Provide process leadership and influence direction to SME teams and other IT professionals supporting the delivery of process standardization and improvement for IT.
  • Apply consistent methods for selection and evaluation of process initiatives.
  • Coordinate with other process teams to identify cross-program dependencies and leverage resources appropriately.
  • Lead process improvement/standardization efforts in an IT field as identified by IT and business leadership.
  • Identify defects and eliminate waste, standardize and improve processes.
  • Effectively manage process design and improvement projects