IT Support Technician

  • Location

    Mississauga, Canada

  • Sector:

    Other Areas

  • Job type:

    Permanent

  • Contact:

    John Jaikaran

  • Job ref:

    12547

  • Published:

    7 months ago

  • Duration:

    0.0

  • Expiry date:

    2019-05-28

  • Startdate:

    2019-03-18

Job Title: IT Support Technician

Type: Permanent, full time role
Location: Mississauga, ON (L5T 2B2)
Starts: Late April
Hours: Mon to Fri, 9am to 5:30pm (rotational weekends), possible overtime when required, extended hours when required during customer peak periods

Vacation: 2 weeks (10 days)

  • Day to day tasks:
    • Prime function will be to provide technical support to field technicians via phone, email, and remote assistance and remotely assisting postal employees to replace/swap POS equipment and cables
    • There could be some configuring and staging POS equipment for postal outlets pending on the requirement by the end clients
    • Also updating ticketing application(s), spreadsheets, and support call details

Overview: We are in need of an A+ Certified, support/repair technician with a strong POS background.

The role will work on support, deployment, installation, and upgrade of PC workstations, tablets, printers (laser and thermal), peripherals as well as associated operating system and application software at the desktop level, including troubleshooting and repair of hardware and software failures. Certification on HP and/or Lexmark Printers would be a big asset.

Role:

-key tasks will be to support field technicians and perform non tech/remote installs with the customer

-perform service repairs on printers (laser and thermal) and POS equipment

-deploy desktop and peripherals following deployment documentation and checklists -perform complex hardware and/or software upgrades to existing equipment

-utilize a strong set of troubleshooting skills to determine and resolve the root cause of most hardware or software malfunctions at the desktop level

-perform moves, adds, changes of computer POS equipment

-understand and carry-out deployment according to strict guidelines

Qualifications:

-Written and verbal communication skills

-College or University education in Electronics or Computer Science -Experience repairing LCD/Touchscreen, PCs and printers -Technical support experience mandatory --Experience with MS Office Suite

-Must be willing to participate in the weekend on-call rotational schedule -Must be able to lift a minimum of 40 lbs. on a regular basis