IT Support Technician - Remote

  • Location

    Toronto, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Janette Istifan

  • Job ref:

    14515

  • Published:

    about 1 month ago

  • Duration:

    8.0

  • Expiry date:

    2020-10-28

  • Startdate:

    2020-11-09

Title: IT Support Technician

Contract Duration: 2 months
End Date: December 4th 2020
Location: Toronto, ON
Schedule: Between 7am to 8pm coverage, final schedule TBD

 

Summary:

The technicians will be manning a tier 1 support desk helping remote deployment users with data migration (which is accomplished by scripts and OneDrive) and assisting with how to questions and issues with workstations within a week of deployment schedule. Users will be across Canada. Tech will be supporting the workstations but application issues and environmental (e.g. password) issues will be escalated to Tier 2.


Skills Required:

· MS Office 365 install, migration and back up

· Win 10 migration from Win 7 and troubleshooting

· Ability to help and support a remote new user from start up

· Tech savy and ability to work remote

· Speak and communicate clearly with end users

· Previous remote support and help desk experience

· Professional, polite and a good listener

· Needs to be able to work in a quiet and professional home office setting