IT Support Technician

  • Location

    Vaughan, Canada

  • Sector:

    IT Support & Tech, Other Areas

  • Job type:

    Temporary

  • Contact:

    Janette Istifan

  • Job ref:

    12989

  • Published:

    5 months ago

  • Duration:

    1.0

  • Expiry date:

    2019-06-16

  • Startdate:

    2019-06-18

Position:        IT Support Technician

Type:            1-week contract, good chance that it will extend                         week to week for an undetermined amount of time

Location:      Vaughan, ON

Start date:     ASAP

Schedule:     8:30 am to 5 pm

 

About the position: 85% of this role will be answering tickets, resetting passwords, etc.

15% will be replacing/troubleshooting desktop issues

There are 600 users

Must haves:

Excellent communication skills

Good desktop troubleshooting skills

  • Troubleshooting support tickets relating technical problems in a desktop support environment
  • Support internal end users on our software technology, analyze and track the issues
  • Communicate with IT management to escalate any severe issues.
  • Setting up new PC workstations, printers and other peripherals
  • Knowledge of Windows 7/10 and Microsoft 2013/2016
  • Maintain, analyze and fix the computer systems, hardware and printers
  • Working knowledge of basic network concepts (TCP/IP, Windows networking, Ethernet)
  • Working knowledge of Microsoft Office365, OneDrive and SharePoint
  • Ability to write reports, business correspondence, user instructions, and procedure manuals

Skills:

  • Degree, Diploma or Technical school
  • 3 years IT experience supporting clients in person and by phone
  • A+