IT Support Analyst

  • Location

    Calgary, Canada

  • Sector:

    IT Support & Tech

  • Job type:


  • Contact:

    Matt Baird

  • Job ref:


  • Published:

    over 1 year ago

  • Duration:


  • Expiry date:


  • Startdate:


Job Title: IT Support Analyst
Type: Contract - 3 month - chance of extension (3 months up to a year).
Calgary, AB
Starts: January 15, 2020


This position assists staff with technical support of computers, applications, and related technologies. Support includes day to day local & remote user support, IT Infrastructure support, installation of computer systems and peripherals within established standards and guidelines.
Being a customer facing role, the candidate should be energetic and self-motivated with a genuine interest in being involved with all aspects of IT Support.


  • Ensuring that each Service Desk call received is logged through Service desk and resolved appropriately with resolution information.
  • Tickets closing ratio Setup, Installation and support of PC, laptops, Printers, mobiles and other IT related hardware’s.
  • Resolve Technical problems with LAN and Wi-Fi networks.
  • IT Support Timeline Setup and Assist meeting requests, including Slack, Skype, video conferencing and other online related meetings and webinars
  • Meetings Assistance Coordinate IT Equipment deliveries Maintain hardware & software inventory, asset control.
  • Analyze user needs and recommend appropriate hardware.
  • Maintain technical documentation and procedures.
  • Stay current with system information, changes and updates. Antivirus, Windows and Third-party application patching.
  • Support IT Development team with IT Projects implementation tasks.



Minimum Qualifications and Knowledge:

  • Bachelor’s degree Minimum or equilvant work experiecne
  • Three years in IT Desktop support Role.

Job-Specific Skills:

• Sound Knowledge of latest Windows & Mac client operating systems.

• Basic Networking LAN & WAN Configuration and troubleshooting.

• Good understanding Office 365.

• Up-to-date knowledge of the latest IT and software trends.

• Strong customer service ethos.

• Excellent verbal & Written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

Behavioural Competencies: Good analytical and problem-solving skills, Self-Motivation, Self-awareness, Flexible, Enthusiasm for continual learning,