IT Field Service Technician - Ottawa

  • Location

    Ottawa, Canada

  • Sector:

    IT Support & Tech

  • Contact:

    Archana Namasivayam

  • Job ref:

    14250

  • Published:

    7 months ago

  • Duration:

    12.0

  • Expiry date:

    2020-06-23

  • Startdate:

    2020-06-08

Job Title: IT Field Service Technician - Ottawa

Location: Ottawa, Ontario

Type: Contract - 3 month with the possibility of an extension or perm

We need a Field Service Technician to join our growing team to provide excellent service to our customers’ client’s in Ottawa.

Responsibilities:

  • Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.
  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Handle software installation/support/upgrades.
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues.
  • Perform basic LAN and internetworking related activities.
  • Respond/ update/ close calls from National Dispatch/ Call Management Center.
  • Perform warranty service calls both commercial and residential clients.
  • Perform other types of service calls from our Dispatch/ Call Center as required
  • Lead projects and train resources with the assistance of the Project Management Office. Work closely with the Operations team to maximize utility and complete calls or projects as required.
  • Certify/ upgrade skillset as required when new customers or technology is introduced.

Knowledge, Skills, and/or Abilities Required:

  • Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities.
  • Bilingual
  • Must have Lenovo experience
  • Have 3 – 5 years of deskside support experience.
  • Have 3 – 5 years of break-fix experience.
  • Have 2 - 5 years of server experience
  • Have 2 - 5 years of printer experience
  • Have strong internetworking and troubleshooting skills.
  • Must have A+ certification 
  • May have other vendor certifications from OEMs (Dell, Toshiba, HP).
  • Must be a self-starter and have the ability to manage multiple tasks.
  • Must have a valid driver’s license and access to a reliable vehicle at all times.
  • Must have a smart phone.
  • Must be able to pass a criminal background check
  • Strong PC repair experience.
  • Must have your own IT tool kit and laptop.
  • Must have exceptional customer service skills.
  • Ability to work independently or as part of a team.
  • Ability to complete tasks effectively with minimal supervision.
  • Must be available to work flexible work schedules.
  • Must have a minimum of an IT diploma from a recognized school.
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