IT Field Maintenance Techician (POS)

  • Location

    Langley , Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Janette Istifan

  • Job ref:

    14431

  • Published:

    3 months ago

  • Duration:

    12.0

  • Expiry date:

    2020-10-14

  • Startdate:

    2020-09-08

Job Title: IT Field Maintenance Technician (POS)

Duration: 3-month Contract (possibility of extension)

Schedule:

Rotation shifts: You will work various and rotating shifts between 7 AM to Midnight, 7 days per week. The schedule is 5 consecutive days/week, 8-hour shifts.

Location: Langley BC V2Y 1N2

Starts: September 8th, 2020

    • Must have POS experience
    • Must have reliable vehicle

Requirements and Job Scope

  • Must have a technical diploma and a minimum of 6-month field experience
  • Be responsible for basic installation, maintenance, and repairs on equipment within an assigned territory—all while keeping customers completely assured and satisfied. (And in compliance with agreed upon Service Level Agreements, of course.)
  • Wield your manual skills and perform work on products like ATMs, POS systems, kiosks, and workstations.
  • Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment.
  • Be a guardian of all assets used in the delivery of customer services (that’s tools, software, vehicles, documentation, and intellectual property). Which means you’ll maintain stellar records and an appropriate parts inventory.
  • Capture customer information so that we can complete any invoicing and stay in contact to make sure we’re providing the best possible service.

YOU CAN EXPECT TO:

  • Be responsible for basic installation and maintenance on equipment and supplies within an assigned territory—all while keeping customers completely assured and satisfied. (And in compliance with agreed upon Service Level Agreements, of course.)
  • Provide supplies on products like ATMs, POS systems, kiosks, single pocket proof encoders, and workstations.
  • Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment.
  • Be a guardian of all NCR assets used in the delivery of customer services (that’s tools, software, vehicles, documentation, and intellectual property). Which means you will maintain stellar records and an appropriate parts inventory.
  • Capture customer information so that we can complete any invoicing and stay in contact to make sure we are providing the best possible service

PEOPLE DESCRIBE YOU AS:

  • Someone who just cannot help resolving problems before they start. We do not know how you do it. But keep it coming. Because you will be a superstar when it comes to performing periodic preventative maintenance.
  • Driven to tackle any situation thrown at you, but also confident enough to ask for help when you need it. So, if you are ever feeling stuck in your role as a CE I, you’d always pull in the proper associate, team member, or territory manager who can help.
  • A stickler for record-keeping. Which comes in handy when you are asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).

Standard tools- for example
Tools required, standard technicians’ tools:
- Side cutters
- Allen Keys
- Pliers
- Measuring Tape
- Multibit Screwdriver
- 12.7/16 wrench or wrench set