IT Dispatcher

Location Toronto, Canada
JobType Temporary
Salary
Reference 14084

Position Title: IT Dispatcher
Duration: 6 months contract
Location: Work From Home 

We are looking for an individual with an administration background (preferably in IT) to join our team as a Territory Resource Coordinator/ IT Dispatcher

Duties include:

  • Answering questions from Technicians and Customers
  • Assign calls not pushed by the system that are due today.  Goal: by 8:00 am local time.  Note: Use this opportunity to tweak Tech Territory Maintenance to correct headcount issues, skills issues, gaps, etc.
  • Resolve client and technician escalations.
  • Create, Monitor and book new calls
  • Monitor technician's schedules and provide updates
  • Complete reports as required
  • Other duties as required

Skills Required:

  • BA in Business Admin or equivalent work experience
  • A+ Certification
  • Strong organizational skills and ability to prioritize
  • Ability to work as a team and independently
  • Bilingual French/English - Written and Spoken preferred
  • Excellent decision-making skills, critical thinking
  • High proficiency in MS Office and Outlook