IT Administrator / Help Desk MAC (Apple)

  • Location

    Toronto, Canada

  • Sector:

    Other Areas

  • Job type:


  • Contact:

    Danay Brown

  • Job ref:


  • Published:

    over 2 years ago

  • Duration:


  • Expiry date:


  • Startdate:


Job Title:      MAC (Apple) Help desk // IT Administrator

Type:            Permanent

Start:            June 2019

Location:     Wellington Street West, Toronto, Ontario M5V 3G7

Schedule: 9 am to 5 pm or 9:30 am to 5:30 pm 



Reporting into the Director of Information Technology, the IT Administrator’s ultimate responsibility is in the day-to-day maintenance of the agency’s IT systems.



Ensure all IT systems are in working order on a regular basis, including responding to specific problems as they arise

Plan and implement regular maintenance checks for all equipment

Ensure timely responses to the needs of employees

Troubleshoot and maintain local network including Ethernet and WIFI

Day-to-day network functions such as user maintenance, e-mail administration and back-ups

Help desk support via telephone, remote desktop and in person

Responsible for physical equipment moves (telephone, computer, monitors, etc.)

Maintain and foster relationships with key suppliers of IT resources

Responsible, as required, for the day-to-day communication with key suppliers (help desk, etc)

Ensure you have the tools and training required to fulfill the role and responsibilities

Partner with all departments to determine and analyze business requirements

Responsible for the direction, coordination, and evaluation of programs and systems for assigned departments

Develop and maintain application related documentation & procedural guidelines

Oversee the design of the technology infrastructure according to business needs

Manage network administration including servers, desktops, and communication systems

Develop and test disaster recovery scenario



College or university diploma or degree in a computer applicable area

2-3 years minimum experience as network/systems administrator

Excellent verbal and written communication skills

Strong skills with Apple computers

Windows Server & Active Directory experience

Experience with cloud technologies like O365 and AWS

Knowledge and experience with JAMF