Job Title: First Level IT Field Maintenance Technician
Type: Contract - 3 month
Location: TRANS CANADIENNE VILLE, ST LAURENT, Quebec, H4S 1M5, Canada
Starts: September 1, 2020
Ends: 3 months/ December 4th, 2020Note: Selected candidate/s must be located in the North Shore or West Island of MTL
- electronic or electro-mechanic experience
- Must have reliable vehicle
- Must be bilingual (French/English) mandatory
- Technician must have standard technician tool kit
- Valid Drivers licence
- A+ Certification
- Monday to Friday/ 8AM to 5PM (Tech will be part of a rotation shift 3 week of day 8.00-17 .00 and 3 week of night shift 15:30-23:59)
Technician will be assigned to SLVQ calls and some ATM
Be responsible for basic installation, maintenance, and repairs on equipment within an assigned territory—all while keeping customers completely assured and satisfied. (And in compliance with agreed upon Service Level Agreements, of course.)
Wield your manual skills and perform work on products like ATMs, POS systems, kiosks, single pocket proof encoders, and workstations.
Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment.
Be a guardian of all NCR assets used in the delivery of customer services (that’s tools, software, vehicles, documentation, and intellectual property). Which means you’ll maintain stellar records and an appropriate parts inventory.
Capture customer information so that we can complete any invoicing and stay in contact to make sure we’re providing the best possible service
People describe you as:
Someone who just can’t help resolving problems before they start. We don’t know how you do it. But keep it coming. Because you’ll be a superstar when it comes to performing periodic preventative maintenance.
Driven to tackle any situation thrown at you, but also confident enough to ask for help when you need it. So if you’re ever feeling stuck in your role as a Service Tech, you’d always pull in the proper associate, team member, or territory manager who can help.
A stickler for record-keeping. Which comes in handy when you’re asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).
A High School diploma or equivalent (though we’d prefer an associate degree).
Ability to communicate (verbal and writing) in both French and English
Up to a year of related experience (but previous experience in NCR or similar equipment is always a plus).
Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000.
Amazing flexibility and a positive attitude. No. Matter. What. (We’re talking some nights, weekends, overtime, flex shifts, and being on call to keep our customers happy.)
Your team in mind, even when you must work solo.
A strong back. This position may require prolonged travel, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time.