First Level Maintenance Technician - Mississauga

  • Location

    Mississauga, Canada

  • Sector:

    Other Areas

  • Job type:

    Temporary

  • Contact:

    John Jaikaran

  • Job ref:

    12928

  • Published:

    about 2 months ago

  • Duration:

    12.0

  • Expiry date:

    2019-07-03

  • Startdate:

    2019-06-03

Title: Level One Maintenance Technician (POS, ATM)

Target Start date: June

Working hours: Rotating shifts- 8 hour shifts between 7AM to Midnight, 5 days per week with two days off

Duration: 3 months with probability of extension

Location: Mississauga

Technician MUST have a car and will be driving between locations, mileage expense included

Responsibilities:

  • Technicians will be swapping defective devices with working devices (POS, Lotto, ATMs), the technicians will be provided one-week training on the equipment before being dispatched as a result they must be quick learners.
  • Perform intermediate IMAC (installs, moves, add, changes) activities: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Perform deskside support services installing and troubleshooting of hardware
  • Handle bench repairs (depot service) & remedial maintenance
  • Respond/update/close calls from National Dispatch/Call Management Center
  • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

 

Knowledge, Skills, and/or Abilities Required:

  • Have at 6 months – 1 year of field service experience doing hardware rollouts, refreshes, and other deployment related activities
  • Have A+ certification
  • Must be a self-starter and have the ability to manage multiple tasks
  • Exceptional customer service skills
  • Good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Must have a minimum of a Diploma from a recognized IT program
  • Networking, Mechanical and ATM experience will be an asset

Standard tool kit- for example

Side cutters

Allen Keys

Pliers

Measuring Tape

Multibit Screwdriver

12.7/16 wrench or wrench set