Title: Level One Maintenance Technician (POS, ATM)
Target Start date: June
Working hours: Rotating shifts- 8 hour shifts between 7AM to Midnight, 5 days per week with two days off
Duration: 3 months with probability of extension
Location: Mississauga
Technician MUST have a car and will be driving between locations, mileage expense included
Responsibilities:
- Technicians will be swapping defective devices with working devices (POS, Lotto, ATMs), the technicians will be provided one-week training on the equipment before being dispatched as a result they must be quick learners.
- Perform intermediate IMAC (installs, moves, add, changes) activities: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Perform deskside support services installing and troubleshooting of hardware
- Handle bench repairs (depot service) & remedial maintenance
- Respond/update/close calls from National Dispatch/Call Management Center
- Communicate with customers to diagnose problem, establish E.T.A., and parts requirements
Knowledge, Skills, and/or Abilities Required:
- Have at 6 months – 1 year of field service experience doing hardware rollouts, refreshes, and other deployment related activities
- Have A+ certification
- Must be a self-starter and have the ability to manage multiple tasks
- Exceptional customer service skills
- Good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- Must have a minimum of a Diploma from a recognized IT program
- Networking, Mechanical and ATM experience will be an asset
Standard tool kit- for example
Side cutters
Allen Keys
Pliers
Measuring Tape
Multibit Screwdriver
12.7/16 wrench or wrench set