Job Title: Level 1 Field Maintenance Technician (FLM) – Scarborough
Type: Contract - 6 Months (possibility of extension)
Location: Scarborough, Ontario
Starts: November 18, 2019
Ends: May 30, 2020
Time: 8 hours per day/rotation shift including evening and weekends – 7am to midnight.
YOU CAN EXPECT TO:
You will be providing support on the field from one customer to another. Must have a car and valid drivers license (mileage will be provided)
Be responsible for basic installation, maintenance, and repairs on equipment within an assigned territory—all while keeping customers completely assured and satisfied. (And in compliance with agreed upon Service Level Agreements, of course.)
Wield your manual skills and perform work on products like ATMs, POS systems, kiosks, single pocket proof encoders, and workstations.
Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment.
Be a guardian of all company assets used in the delivery of customer services (that’s tools, software, vehicles, documentation, and intellectual property). Which means you’ll maintain stellar records and an appropriate parts inventory.
Capture customer information so that we can complete any invoicing and stay in contact to make sure we’re providing the best possible service
PEOPLE DESCRIBE YOU AS:
Someone who just can’t help resolving problems before they start. We don’t know how you do it. But keep it coming. Because you’ll be a superstar when it comes to performing periodic preventative maintenance.
Driven to tackle any situation thrown at you, but also confident enough to ask for help when you need it. So if you’re ever feeling stuck in your role as a Service Tech, you’d always pull in the proper associate, team member, or territory manager who can help.
A stickler for record-keeping. Which comes in handy when you’re asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).
A High School diploma or equivalent (though we’d prefer an Associate’s Degree).
Up to a year of related experience (but previous experience is always a plus).
Working knowledge of Microsoft Office Suite, Windows XP, and Windows 2000.
Amazing flexibility and a positive attitude. No. Matter. What. (We’re talking some nights, weekends, overtime, flex shifts, and being on call to keep our customers happy.)
Your team in mind, even when you have to work solo.
A strong back. This position may require prolonged travel, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time
Standard tool kit is required
- Side cutters
- Allen Keys
- Measuring Tape
- Multibit Screwdriver
- 12.7/16 wrench or wrench set