Title: Level One Retail Maintenance Technician (POS, ATM)
Target Start date: April 15th, 2019
Working hours: Rotating shifts- 8 hour shifts between 7AM to Midnight, 5 days per week with two days off
Duration: 3 months with probability of extension
Car is mandatory, mileage expense included
Responsible for Basic installations, maintenance, and repairs on equipment within an assigned territory—all while keeping customers completely assured and satisfied. (And in compliance with agreed upon Service Level Agreements.)
Perform work on products such as ATMs, POS systems, kiosks, single pocket proof encoders and workstations.
Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment.
Be responsible of all assets used in the delivery of customer services; tools, software, vehicles, documentation, and intellectual property. Maintaining accurate records and an appropriate parts inventory list.
Capture customer information so that we can complete any invoicing and stay in contact to make sure we’re providing the best possible service.
Valid Drivers licence
Standard Technician Tools
A High School diploma or equivalent (though we’d prefer an associate degree).
Must have technical diploma and a minimum of 1-year field experience
Amazing flexibility and a positive attitude. (We’re talking nights, weekends, overtime, flex shifts, and being on call to keep our customers happy.)
A strong back. This position must require prolonged travel, rotating shifts, carrying and lifting tools and parts weighting up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time.
PEOPLE DESCRIBE YOU AS
Someone who just can’t help resolving problems before they start.
Driven to tackle any situation thrown at you, but also confident enough to ask for help when you need it. So, if you’re ever feeling stuck in your role, you’d always pull in the proper associate, team member, or territory manager who can help.
A stickler for record-keeping. Which comes in handy when you’re asked to log all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).
Standard tool kit- for example
- Side cutters
- Allen Keys
- Measuring Tape
- MultiBit Screw driver
- 12.7/16 wrench or wrench set