Field Service Technician

  • Location

    Moncton, Canada

  • Sector:

    Other Areas

  • Contact:

    Tavia Delisser

  • Job ref:

    13341

  • Published:

    5 months ago

  • Duration:

    12.0

  • Expiry date:

    2019-09-24

  • Startdate:

    2019-09-23

Location:        Moncton, New Brunswick

Days/Hours:   Monday - Friday, shift between 8am - 6pm
                        Required to work some weekends based on service demands

Hours/Week:  40

PeopleToGo/DispatchUs is looking for a Field Service Technician to join our growing team to provide excellent service to our clients in Moncton.

Responsibilities:

  • Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc
  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc
  • Handle software installation/support/upgrades
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
  • Perform basic LAN and internetworking related activities
  • Respond/update/close calls from National Dispatch/Call Management Center
  • Perform warranty service calls both commercial and residential clients. DispatchUs will get you certified at no charge
  • Perform other types of service calls from our Dispatch/Call Center as required
  • Lead projects and train resources with the assistance of the Project Management Office. Work closely with the Operations team to maximize utility and complete calls or projects as required
  • Certify/upgrade skillset as required when new customers or technology is introduced

Knowledge, Skills, and/or Abilities Required:

  • Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
  • Must be Cisco Certified
  • N+ Certification
  • Have 5 – 7 years of deskside support experience
  • Have 5 – 7 years of break-fix experience
  • Have 2 - 5 years of server experience
  • Have 2 - 5 years of printer experience
  • Have strong internetworking and troubleshooting skills.
  • Must have A+ certification 
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP).
  • Must be a self-starter and have the ability to manage multiple tasks
  • Must have a valid driver’s license and access to a reliable vehicle at all times
  • Must have a smart phone
  • Must be able to pass a criminal background check
  • Strong PC repair experience
  • Must have your own IT tool kit and laptop
  • Must have exceptional customer service skills
  • Must have good communication skills
  • Ability to work independently or as part of a team
  • Ability to complete tasks effectively with minimal supervision
  • Must be available to work flexible work schedules
  • Must have a minimum of an IT diploma from a recognized school
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