Location: Moncton, New Brunswick
Days/Hours: Monday - Friday, shift between 8am - 6pm
Required to work some weekends based on service demands
Hours/Week: 40
PeopleToGo/DispatchUs is looking for a Field Service Technician to join our growing team to provide excellent service to our clients in Moncton.
Responsibilities:
- Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc
- Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc
- Handle software installation/support/upgrades
- Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues
- Perform basic LAN and internetworking related activities
- Respond/update/close calls from National Dispatch/Call Management Center
- Perform warranty service calls both commercial and residential clients. DispatchUs will get you certified at no charge
- Perform other types of service calls from our Dispatch/Call Center as required
- Lead projects and train resources with the assistance of the Project Management Office. Work closely with the Operations team to maximize utility and complete calls or projects as required
- Certify/upgrade skillset as required when new customers or technology is introduced
Knowledge, Skills, and/or Abilities Required:
- Have 3 – 5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities
- Must be Cisco Certified
- N+ Certification
- Have 5 – 7 years of deskside support experience
- Have 5 – 7 years of break-fix experience
- Have 2 - 5 years of server experience
- Have 2 - 5 years of printer experience
- Have strong internetworking and troubleshooting skills.
- Must have A+ certification
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP).
- Must be a self-starter and have the ability to manage multiple tasks
- Must have a valid driver’s license and access to a reliable vehicle at all times
- Must have a smart phone
- Must be able to pass a criminal background check
- Strong PC repair experience
- Must have your own IT tool kit and laptop
- Must have exceptional customer service skills
- Must have good communication skills
- Ability to work independently or as part of a team
- Ability to complete tasks effectively with minimal supervision
- Must be available to work flexible work schedules
- Must have a minimum of an IT diploma from a recognized school