Desktop Technician (Cornwall, Ontario)

  • Location

    Cornwall, Canada

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Johanne Gilbert

  • Job ref:

    15324

  • Published:

    about 2 months ago

  • Duration:

    8.0

  • Expiry date:

    2021-11-01

  • Startdate:

    2021-11-01

Job Title: Desktop Technician

Job Type: Contract 10 weeks

Location: Cornwall Ontario

Start Date: Nov 1, 2021

End Date: Dec 31, 2021 

Pay Rate: $30/hour 

Client is looking for a qualified tech to provide on site support during the absence of their FT staff member on leave. They require a Tech to be able to create and disable AD access, reset passwords, work with 0ffice 365, grant more disk.  He or she should also be able to re-build, repair computers, do basic network troubleshooting etc.

Other skills should include the following:

Responsibilities:

 

§ Perform IMAC (installs, moves, add, changes) services on hardware on desktops, laptops, tablets, flat panel monitors, printers, point of sale (POS) + peripherals, routers, firewalls, switches, access points, & servers

§ Perform desktop and COTS software installation/upgrades including staging & imaging

§ Provide break-fix services

§ Perform 1st or 2nd deskside support troubleshooting & remediating hardware, software, & network related issues for end users

§ Provide 1st or 2nd level help desk support troubleshooting & remediating hardware, software, & network related issues for end users

§ Perform LAN & internetworking related activities

§ Handle bench repairs & remedial maintenance

§ Deal with 3rd party IT vendors as required

§ Manage IT asset inventory as required

 

Knowledge, Skills, and/or Abilities Required:

 

§ 1-2 years of hardware, software (Windows 7/10), and end user support experience

§ Have junior-to-intermediate internetworking & troubleshooting skills

§ Must have a minimum of a Diploma from a recognized IT program

§ Have A+ certification & potentially other IT industry certifications from CompTIA, Microsoft, Cisco, or other OEMS (Dell, Toshiba, Lenovo, HP, etc.)

§ Must be a self-starter & can manage multiple tasks concurrently

§ Good customer service skills

§ Good verbal & written communication skills

§ Ability to work independently or as part of a team

§ Ability to complete tasks effectively with minimal supervision

§ Available to work flexible work schedules

Must Have Skills Previous and similar past experience

  • Good listener and ability follow instructions
  • Technically sound
  • Work closely with end users
  • Ability to start and finish each request
  • Ability to follow up and provide a good end user experience
  • When is doubt, not shy to ask questions

Personal Skills

  • Polite, professional and courteous
Ability to communicate (read, write and speak) and understand instructions clearly