Desktop & Mobile Device Support Technician (Intune)

  • Location

    Fairhaven, United States

  • Sector:

    IT Support & Tech

  • Job type:

    Temporary

  • Contact:

    Janette Istifan

  • Job ref:

    13848

  • Published:

    8 months ago

  • Duration:

    12.0

  • Expiry date:

    2020-02-03

  • Startdate:

    2020-03-09

Job Title:    Desktop & Mobile Device Support Technician

Type:          Contract - 3 months to start but may go to 6 months

Location   Fairhaven, MA 02719, United States

Start:          January 13, 2020

Overview

Our client requires a Desktop Technician with mobile device management experience to migrate 1400 end-users' mobile devices from Citrix XenMobile Desktop to Intune.

Responsibilities

  • Follow established procedure documents to migrate mobile devices with Intune software 
  • Swap laptop/PC with new mobile devices. 
  • Configure and install programs and applications as per the process.
  • Complete a brief end-user orientation of the new software with the end-user. 

Education & Certification

  • College diploma or university degree in the field of computer science and/or 3 years equivalent work experience.
  • Certification in A+, MCSE or equivalent would be an asset.

Knowledge & Experience

  • Have a minimum of 3 years of the hardware migration experience
  • Have 6 months to 1 year of InTune experience migrating end user's mobile devices
  • Ability to troubleshoot and work with end-users in a professional manner
  • Ability to load apps from network
  • Ability to follow and scripts and direction on installation/migration process
  • Ability to update progress, status reports on-line, daily as instructed
  • Knowledge of Computer Hardware Systems and Peripherals.
  • Working knowledge of the Internet & Internet technological/industry trends.
  • Hands-on hardware troubleshooting experience.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.

Personal Attributes

  • Effective interpersonal skills and relationship-building skills.
  • Ability to present ideas in user-friendly language.
  • Analytical and problem-solving abilities, with keen attention to detail.
  • Punctual and able to work autonomously
  • Can follow a detailed procedure to set up programs on computers